Description

Embark on a rewarding leadership journey as a Business Analytics Manager with our dynamic team. In this pivotal role, you will lead and inspire a team of Business Analysts, driving impactful process improvements and key strategic initiatives. You'll have the opportunity to shape our analytics function, foster innovation, and expand your creative and managerial skills in a supportive, collaborative environment. Join us and contribute to our mission while advancing your career in a role that blends analytics expertise with people leadership.

As a Business Analytics Manager within Home Lending, you will be responsible for managing and developing a team of Business Analysts, guiding them to deliver high-quality insights and solutions that drive operational efficiency and support business strategies. Leveraging your advanced understanding of data analytics, automation, and team leadership, you will oversee complex data projects, develop innovative solutions, and ensure alignment with organizational goals. Your expertise in cross-functional collaboration and strategic thinking will enable you to lead diverse teams, make impactful decisions, and manage complex situations. Your strong customer service orientation and ability to coach and empower others will be crucial in delivering results that enhance the customer journey and drive the success of our business.

Job Responsibilities:

• Lead, mentor, and manage a team of Business Analysts, providing guidance, coaching, and professional development to ensure high performance and growth.
• Oversee the analysis and interpretation of complex data sets from varied sources, utilizing advanced analytics to uncover patterns and deliver insightful reporting for operational and strategic initiatives.
• Develop and implement automation strategies, leveraging systems architecture knowledge to optimize processes and drive departmental efficiency.
• Coordinate cross-functional collaboration, working effectively with diverse teams across the organization to align efforts, share knowledge, and drive successful implementation of business strategies.
• Utilize strategic thinking to evaluate potential scenarios, assess risks, and make informed decisions that directly impact departmental and organizational outcomes.
• Delegate tasks and empower team members to take ownership of their work, ensuring objectives are met efficiently and effectively.
• Foster a collaborative work environment, promoting knowledge sharing and supporting team initiatives.
• Provide quality service to customers through continuous communication and effective stakeholder management.
• Oversee technology/process release management, ensuring the effective use of software applications, digital platforms, and other technological tools to solve problems and improve processes.

Required qualifications, capabilities, and skills:

• Proven experience managing and developing teams of Business Analysts, with a focus on coaching, delegation, and empowerment.
• Demonstrated ability to conduct advanced data analysis, uncover patterns, and provide insightful reporting, with 3+ years of relevant experience.
• Proficient in developing and implementing automation strategies and solutions to streamline business processes and improve operational efficiency, supported by a strong understanding of systems architecture.
• Experienced in coordinating cross-functional collaboration across diverse teams and contributing to a collaborative environment by sharing knowledge and supporting team initiatives.
• Advanced strategic thinking skills, with a track record of evaluating scenarios, assessing risks, and making informed decisions.
• Strong management skills, with the ability to understand operations needs and resolve stakeholder issues.
• Ability to provide quality service through continuous communication and stakeholder engagement.
• Experience leveraging artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.
• Expertise in prompt writing to guide data analysis and ensure consistent outcomes.
• Proficient with Tableau for data visualization and reporting, and experienced with Alteryx for data preparation, blending, and advanced analytics.
• Familiarity with SharePoint for document management, collaboration, and workflow automation.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.\n