Description

As an Home Lending Operations Manager I, you will have an opportunity to provide critical support to positively impact operations performance

Join an award winning Home Lending operations team as a Operations Manager I. The role requires the ability to analyze and resolve project-related issues while following through with set objectives. It involves dealing with different stakeholder groups to elicit business requirements, procedures, and processes. The candidate will be responsible for creating, documenting, and maintaining procedures to ensure operational efficiency and compliance, as well as identifying and implementing process improvements to drive continuous enhancements.

Job Responsibilities:

• Maintains constant focus on customer service and all process flows that lead to delivering best in class service
• Assigns work and sets workflow priorities, tracking unit's performance and monitoring daily business
• Ensures policy communication is completed, and validate employee understanding of required policies
• Identify risks and ensure appropriate controls are put in place
• Work in collaboration with key business partners to develop and implement solutions and controls
• Handles exception items, resolves complex issues, coordinates and oversees departmental projects
• Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals
• Plans for the development of all employees to strengthen current and future capabilities and enable them to contribute fully by fostering a climate for the continuous learning and development of self and others
• Demonstrates the ability to act in a decisive, urgent and committed way to achieve results

Required qualifications, capabilities, and skills

• Ability to follow complex methods and procedures in diverse routine and non-routine tasks
• Excellent working knowledge of mortgage originations, specifically mortgage operations, closed loan review, title, insuring/post-closing, Flood Review, Compliance, and Co-Op and CEMA documents
• Proven ability to lead, coach, and mentor a team; Ability to consistently maintain high performance level especially in stressful situations
• Consistently act in a way that is both trustworthy and trusting; Build and maintain trust with others
• Solid knowledge of Federal and State regulatory policies and procedures. Excellent organizational skills including excellent written and verbal communication skills
• Strong interpersonal skills; Ability to effectively interact with various styles and levels of management and be able to adjust your own communication style based on the audience. Identify ways to support inclusion and diversity. Execution of control initiatives
• Five years' experience in Mortgage Lending - specifically Correspondent Lending or Post Closing
• Knowledge of Fannie Mae, Freddie Mac and Government guidelines preferred
• Advanced skills in MS Office
• Project Management

Preferred qualifications, capability, and skills

• Critical Thinking and Problem Solving
• Time management and prioritization skills
• Full time in the office - Jacksonville, FL
• Knowledge of Encompass Loan Origination System a plus

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.\n