Description

The Home Lending Correspondent Division manages business-to-business mortgage relationships, purchasing closed loans from mortgage bankers and supporting the full lifecycle of mortgage transactions nationwide, ensuring compliance, quality, and operational excellence.

As a Operations Senior Specialist in the Home Lending Correspondent Division, you are a key contributor, supporting post-funding activities by researching and resolving issues related to funded or newly delivered loans.

Job responsibilities

• Work independently and collaboratively to maintain high standards of quality and production
• Conduct in-depth research and resolve post-funding purchase advice discrepancies, including root cause identification and data corrections
• Prepare refund and billing requests for post-funding discrepancies
• Maintain production levels and file accuracy for all loans reviewed
• Proactively manage assigned pipelines, conduct follow-ups, and resolve questions from correspondents and internal partners
• Adapt to changes in the lending environment and assist in other areas as needed
• Promote a positive, inclusive, and professional work environment
• Perform other responsibilities as assigned by manager

Required qualifications, capabilities, and skills

• Prior experience in mortgage operations, loan processing, or post-funding activities
• Familiarity with MSP and Encompass Loan Origination System
• Advanced proficiency in Microsoft Excel and other MS Office products
• Strong attention to detail and advanced problem-solving skills
• Excellent written and verbal communication skills
• Comprehensive knowledge of the mortgage process, loan documentation, and investor guidelines
• Understanding of mortgage closing documents and regulatory requirements
• Strong analytical thinking and problem-solving abilities
• Experience with loan pricing and escrow review
• Superior organizational skills and attention to detail. Strong time management and multi-tasking skills
• Ability to balance and prioritize competing deliverables in a fast-paced environment. Work collaboratively, build relationships, and maintain professionalism

Preferred qualifications, capabilities, and skills

• Servicing and underwriting knowledge
• Prior customer service experience

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.\n