Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in the Home Lending Servicing team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Job responsibilities

• Drive product discovery and opportunity identification informed by user research, journey mapping, and market analysis to reflect customer and market needs.
• Plan upstream and downstream impacts of new features to ensure a cohesive end‑to‑end product experience.
• Define and maintain product artifacts: write requirements, epics, user stories, and acceptance criteria; document new and modified functionality for stakeholders.
• Own end‑to‑end feature delivery from ideation through implementation, maintenance, and support, including management of production issues.
• Lead agile execution at scale: manage multiple scrum teams/projects, guide direct reports through the lifecycle, and set priorities aligned to the Product Goal.
• Track and analyze product metrics (time, cost, quality) across the development lifecycle and produce Monthly Business Review updates for leadership.
• Coordinate cross‑functional stakeholders (product, architecture, LRCC, legal, risk, operations, design, technology) and serve as SME on key processes and applications.
• Manage the Payments Book of Work to plan, execute, and track initiatives aligned with organizational goals and timelines; ensure business readiness.
• Conduct discovery and research to identify requirements, risks, and improvement opportunities; plan and execute comprehensive testing and production validation.
• Maintain Jira hygiene: create and update epics and DSTs; ensure accurate, current project documentation.
• Close the feedback loop and communicate proactively: review and respond to "Send us Feedback" inputs; keep leaders and teams informed on decisions, issues, and actions.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

• Operate in a collaborative and cooperative environment, leveraging strong interpersonal skills to work effectively with colleagues across business and technology teams.
• Communicate clearly and concisely, exhibiting excellent oral and written communication skills with a preference for backgrounds in mortgage operations, sales, risk, or underwriting
• Solve problems logically and analytically, synthesizing data and project outcomes while effectively eliciting and defining problem statements.
• Pay meticulous attention to detail and work independently, utilizing strong time management skills to deliver results with urgency.
• Focus on client and customer needs, conducting research and analysis to inform decision-making and a technical background is considered a plus
• Demonstrate proficiency in the Microsoft Office suite, including PowerPoint, Excel, Visio, and related applications

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

This position offers an opportunity to contribute to the success of the Home Lending Correspondent Division by ensuring compliance and accuracy in loan documentation. The ideal candidate will possess comprehensive knowledge of the mortgage process and documentation, be a forward thinker with strong analytical skills, and have the ability to adapt to changes in the lending environment.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
\n
\n
\n
\n
\n For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.\n