Description

Position: ReStore Manager

Organization: Helena Area Habitat for Humanity ReStore 

Location: 1320 Market Street Helena, MT 59601

Status: Exempt, Full Time

Reports to: Director of Operations

Work Schedule: 5 days/week, Tuesday to Saturday

Summary/Objective: The ReStore Manager is a leadership role responsible for the overall business performance and day-to-day operations of the Helena Area Habitat for Humanity ReStore. The ReStore is a mission-driven retail operation that sells donated building materials, furniture, and home goods to generate critical revenue in support of Habitat’s mission to build homes, communities, and hope. 

The ReStore Manager leads revenue generation, donation acquisition, merchandising, inventory management, and customer experience while supervising staff and volunteers. This role has direct responsibility for achieving sales goals, managing expenses, and creating a safe, welcoming, and efficient retail environment aligned with Habitat’s values.

 Commitments:

Mission commitment – committed to Habitat’s mission and values and consider them as a framework for all professional decisions.

Diversity commitment – compelled by our Koinonia roots to put God’s love into action and pursue housing justice for all by driving diversity, equity and inclusion with accountability and trust while attracting and retaining diverse, mission-driven talent representative of the community we serve.  

People commitment – dedicated to working effectively as a team member with staff, volunteers, homeowners, and other stakeholders from all races, faiths and backgrounds.

Results commitment – goal-driven, results-oriented and committed to building quality, affordable homes, and recognize that each member of our team has a vital role in that goal.

Personal development commitment – committed to self-evaluation and ongoing professional development, striving to stay current with best practices in our work personally and as an organization.

 Responsibilities:

Business & Revenue Performance

• Lead the ReStore as a self-sustaining social enterprise, achieving annual sales, margin, and donation targets.
• Implement and execute strategies outlined in the ReStore Business Plan.
• Develop and maintain relationships with contractors, suppliers, businesses, individuals, faith communities, and other partners to increase the quality and quantity of donated merchandise.
• Analyze sales and inventory data to identify trends, improve inventory turnover, and align procurement with customer demand.
• Collaborate with affiliate staff on marketing, promotions, and community outreach to increase store visibility and sales.
• Partner with affiliate Fund Development and Marketing staff on ReStore events (i.e. SponCon) to raise funds and awareness of the ReStore and Habitat mission.

Operations, Merchandising & Safety

• Oversee all store, warehouse, and donation receiving operations to ensure efficiency, safety, and a positive customer experience.
• Establish, implement, and regularly review policies and procedures related to store operations, safety, security, and loss prevention.
• Ensure effective merchandising, pricing, and inventory control to maximize sales and optimize use of floor and storage space.
• Oversee scheduling of staff, volunteers, donation pickups, and special events.
• Ensure all areas of the store, warehouse, restrooms, and exterior spaces are clean, organized, and safe.
• Ensure compliance with OSHA guidelines and organizational safety standards; address incidents promptly and appropriately.

 People & Volunteer Leadership

• Hire, train, supervise, and evaluate ReStore staff; set annual goals and conduct formal performance reviews at least annually.
• In partnership with the Volunteer Coordinator, recruit, train, and engage volunteers in meaningful roles.
• Provide ongoing coaching, direction, and support to staff and volunteers, recognizing individual strengths and capabilities.
• Foster a culture of excellent customer service and ensure issues are resolved professionally and in a timely manner.
• Supervise volunteers and community work crews.

Finance & Administration

• Maintain responsibility for daily financial operations, including cash handling, daily sales reconciliation, and POS close-out.
• Develop, implement, and adjust pricing strategies based on market conditions and organizational goals.
• Work collaboratively with the Director of Operations and Controller to manage the ReStore within the approved annual budget.
• Recommend capital expenditures and operational improvements as needed.
• Approve invoices, ensure accurate coding, and submit accounts payable documentation in a timely manner.

Requirements

Education and Experience:

• Bachelor’s degree in a related field or an equivalent combination of education and 3+ years of relevant professional experience.
  Demonstrated experience managing retail operations, preferably in a nonprofit, social enterprise, or mission-driven environment.
• Proven experience supervising paid staff and volunteers and leading teams to meet performance goals.
• Working knowledge of building materials, furniture, or home improvement products preferred.
• Experience using POS systems, inventory management tools, and basic financial or sales reporting.
• Proficiency with Microsoft Office (Word, Excel, email); comfort with data analysis and reporting.
• Working knowledge in Microsoft Office, including Word, Excel and email.
• Experience with a variety of social media platforms, including Facebook, Instagram, etc.

Skills and Personal Characteristics

• Ability to clearly articulate and advance the mission and values of Helena Area Habitat for Humanity.
• Strong leadership, organizational, and problem-solving skills.
• Ability to plan, prioritize, delegate, and manage multiple responsibilities in a fast-paced environment.
• Excellent interpersonal, written, and verbal communication skills.
• Strong attention to detail, quality control, and operational follow-through.
• Ability to work collaboratively with diverse individuals and groups.
• Comfort with change, continuous improvement, and performance accountability.
• Valid driver’s license and ability to ability to safely operate or assist with operation of the ReStore donation truck. 

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to occasionally lift and move items weighing up to 75 pounds, with or without assistance.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.