Description

The Chase Home Lending Product, Innovation and Insights team provides strategic vision informed by customer insights to support product development, and process innovation enhancements with the goal of building a transformational experience for Chase Home Lending customers.

As Vice President, Chase Home Lending Competitor Intelligence you will have the opportunity to lead our competitor intelligence program, set its strategic direction and deliver high-impact insights that inform business decisions. You will leverage analytics, the Klue third-party platform, and research methodologies to provide a comprehensive view of the competitor landscape. Drawing on deep experiences in home lending and/or competitor intelligence, you will bring strategic thinking and partnership skills to deliver timely, relevant, and actionable competitor intelligence for our Home Lending business. You will collaborate with partners across the business to produce competitor intelligence that supports proposals, policies and processes, improving customer experience, and driving business growth.

Job responsibilities

• Develop and execute a comprehensive competitor intelligence strategy for Home Lending Originations and Servicing
• Manage relationships with third-party providers of competitor intelligence information and oversee vendor management for the Klue platform.
• Curate, analyze, and synthesize competitor intelligence from a variety of sources-including market trends, competitor activities, and regulatory changes-to produce actionable insights
• Provide regular and ad-hoc research support to Home Lending business partners, tailoring communication and insights to meet the needs of cross-functional teams and senior leadership
• Prepare and deliver executive-level presentations and reports that clearly communicate findings and strategic recommendations
• Continuously evaluate and enhance intelligence processes, tools, and methodologies to ensure best-in-class capabilities
• Identify and assess competitor risks and opportunities, providing strategic recommendations to inform business decisions and facilitate growth

Required qualifications, capabilities, and skills

• 6+ years of experience in mortgage origination (Sales, Underwriting, Operations) or related home lending product roles; experience in consulting, strategy, or competitor intelligence preferred
• Bachelor's degree or equivalent industry experience
• Strong strategic thinking and business acumen, with a track record of translating insights into actionable recommendations.
• Proven ability to structure, prioritize, and solve complex problems using a variety of analytical tools and methodologies
• Exceptional interpersonal, influencing, and listening skills; able to achieve goals through collaboration in a matrixed environment without direct authority
• Outstanding verbal and written communication skills, including experience preparing and confidently delivering executive-level presentations and reports to senior leadership.
• Demonstrated ability to monitor industry trends and competitor strategies to inform business decisions and address industry challenges

Preferred qualifications, capabilities, and skills

• Demonstrated personal initiative and entrepreneurial leadership, with a track record of setting and achieving challenging goals
• Proactive in identifying opportunities and process improvements, taking early action to address business needs
• Openness to an environment of active developmental feedback from peers and managers with a commitment to continuous learning and improvement
• Strong conflict resolution, negotiation, and influencing skills, with the ability to build consensus and facilitate results in a collaborative environment
• Ability to adapt quickly and shift focus to support high-priority initiatives, ensuring work is re-prioritized as business needs change.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.\n