Description
EXECUTIVE DIRECTOR – HOAMCO (Santa Fe, NM)
HOAMCO CULTURE:
At HOAMCO, our team members are passionate about their work, bringing enthusiasm and dedication to every task. They excel independently and understand the importance of teamwork. We are committed to building people and communities by fostering open, honest relationships through transparent communication. Our dedication to exceptional customer service ensures we positively impact everyone we interact with.
FUNCTION & ROLE:
Under general supervision of the Vice President and/or Regional Director, the Executive Director is responsible for overseeing the overall operations and the maintenance of physical property of the Association, budget creation and oversight, project management, and asset preservation. The Executive Director is tasked with providing guidance, and direction to the Board, oversight for all aspects of legal, financial, and governance of the Association at the direction of the Board, actively supporting the community’s values, vision, and philosophies. The Executive Director is expected to exhibit a leadership style that ensures residents’ needs are met with a high level of satisfaction.
The Executive Director also serves as a crucial liaison between HOAMCO and the Association, facilitating effective communication and coordination.
SUPERVISORY RESPONSIBILITIES:
The Executive Director supervises all on-site staff, facilities, and all facets of on-site maintenance.
REQUIREMENTS:
Qualifications:
CMCA certified or higher management designation is REQUIRED.
At least 3 years of HOA management experience in the role of a dedicated Executive Director, Community Director, or Association Manager is REQUIRED.
Responsibilities and duties:
Community Leadership
Serve in a key community leadership role aimed at building and maintaining connections and opportunities that foster a true sense of community. Provide advisory support to the board for long-term planning, goal-setting, and policymaking guidance.
Act as a liaison between HOAMCO and assigned community.
Effective Communication and Relationship Management
Communicate proactively and transparently while building relationships with board members, residents, and staff.
Facilitate regular meetings with the board members, residents, and volunteers to ensure open lines of communication.
Daily Operations and Asset Management
Oversee the daily operations, management, and maintenance of community assets.
Maintain Association’s annual management calendar.
Management of on-site personnel to include personnel hiring, training, development, supervision, and performance evaluations. Adhere to and ensure that all on-site personnel understand and adhere to all guidelines, policies and procedures established by the Association and HOAMCO.
Facilitate upkeep of residential files and records, legal documents, property deeds, construction plans, member rosters, contracts, annual reports, meeting minutes, and all other relevant records. Facilitate and attend all Association Board and Committee meetings.
Actively participate in all community meetings, townhall meetings, and community events.
Ensure timely and accurate preparation of weekly, monthly, quarterly, and annual reports.
Maintain priority action list detailing the status of ongoing projects; provide regular status updates to Board.
Coordinate and conduct long-term and strategic planning sessions for Board of Directors as requested.
Effectively leverage company and vendor resources to execute board directives and achieve community goals.
Oversee service contractors to ensure cost-effective and high-quality service delivery. Negotiate service contracts and obtain bids as needed or directed by the Board of Directors.
Ensure that all procedures are being adhered to for vendors, contractors, service requests, and maintenance form logs.
Inspect community assets and common areas weekly and prepare written recommendations for physical repairs and/or replacements as required by the Board of Directors. Facilitate a building maintenance program for management of community assets.
Governance and Community Standards
Maintain and uphold the community’s standards as required by applicable laws, CC&Rs, and design guidelines.
Facilitate the architectural design review process.
Evaluate and oversee the CC&R compliance process.
Liability and Risk Management
Ensure liability and insurance policies comply with requirements set forth by governing documents and applicable laws.
Develop and implement a comprehensive risk management program in consultation with industry experts and advisors.
Ensure proper documentation for worker’s compensation, liability insurance coverage, and all executed written contracts for any contractors prior to engaging in work for any property managed by HOAMCO.
Budgeting and Financial Oversight
Collaborate with and assist the Board of Directors in preparing the annual budget for each fiscal year.
Administer and monitor operating and reserve budgets.
Review monthly financial packages and prepare budget variance report for the Board of Directors.
Ongoing review of budget, evaluating ways to improve service and/or cut expenses.
Review all contractual services annually and/or as needed to ensure community objectives are met.
Invoice review and approval as required by Board.
Timely and Accurate Communication
Ensure all association notices are accurate and distributed in a timely manner.
Other Duties
Perform other duties as assigned to support the overall success and well-being of the community.
Attend all appropriate HOAMCO training classes, meetings, and seminars as requested.
HOAMCO Employees Excel at:
Consistently projecting a positive image of the company.
Prioritizing tasks effectively in a fast-paced environment, handling interruptions seamlessly.
Being strong team players, ready to assist others as needed.
Demonstrating highly effective interpersonal skills and collaborating well with colleagues.
Providing exceptional customer service.
Maintaining an enthusiastic, professional, and positive demeanor.
Upholding integrity and credibility.
Apply today and be a part of our growing team!
** Relocation assistance is available for the right candidate.
Why Join HOAMCO?
Since 1991, HOAMCO (Homeowners Association Management Company) has been a leader in community association management, currently managing over 600 communities across six states—and we’re still growing! At HOAMCO, we value teamwork, integrity, and exceptional service. This is an exciting opportunity to be part of a company that makes a real impact in communities.
Requirements
Qualifications:
CMCA certified or higher management designation is REQUIRED.
At least 3 years of HOA management experience in the role of a dedicated Executive Director, Community Director, or Association Manager is REQUIRED.
