Description

Business Operations & Accounting Specialist



Summary of Position:

RealFood is a premier hospitality strategy and design firm that is part of the Troon family of brands. The Northeast Regional Office in Newton, MA is home to our close-knit, experienced, and dedicated team though our work takes us across the country and even abroad at times.

The Business Operations & Accounting Specialist is a position that will allow you to be involved in many facets of RealFood and Troon businesses and take on a variety of projects and tasks. You will be an integral part of both the local and corporate teams-interacting with employees, clients, prospects, and partners-and will support both internal and external company initiatives. In addition, this role manages billing and accounts receivable functions and serves as a key liaison between RealFood and Corporate Finance team, ensuring accurate, timely financial processes and effective communication across the organization.

Pay Range: $70,000 - $75,000 BOE

This is an in-person position 5 days a week.

Responsibilities:

I. Accounting Support

• Process internal billing, submit reports to Corporate Accounting, and reconcile internal and corporate records to ensure accuracy and alignment.
• Serve as the primary liaison between RealFood and Corporate Accounting to ensure timely, accurate, and consistent financial reporting
• Monitor outstanding accounts, support collections activities, and respond to client inquiries regarding billing in a professional and timely manner
• Prepare and maintain financial records, schedules, and reports to support monthly close processes and compliance with corporate accounting standards
• Coordinate with corporate teams on accounts payable workflows, invoice processing, and vendor inquiries as needed
• Support quarterly forecasting and annual budgeting
• Support special accounting projects and provide administrative assistance to strengthen overall financial operations
• Prepare and Submit Expense Reports for Senior leadership in accordance with company policy

II. Support to Company Leadership

• Utilize Microsoft 365 to help RFHSD stay organized
• Schedule client and other meetings/events/travel accommodations
• Undertake unique research projects in support of company improvement (ex. finding time tracking software, learning about changes to existing technology systems, understanding details about a prospective BD target)
• Support with general administrative tasks, as needed (ex. ordering team gifts, preparing for internal retreats/meetings
• Support with implementation of new RealFood strategies, policies, and processes

III. Operations Support

• Support internal IT initiatives, as needed (ex. setting up virtual meetings, training team on new software, maintaining tech supply levels and current equipment)
• Assist and participate in networking events, trade shows, and other events where RealFood has a presence
• Support with the management and upkeep of RFHSD systems (ex. Internal SOP's, goals/commitments, procedures, etc.)
• Act as the face of the Troon NERO/RFHSD office (ex. answering phones, greeting and assisting guests, ordering/preparing refreshments, etc.)
• Monitor levels of office necessities and maintain pars (ex. ordering snacks, office supplies, printer supplies, etc.)
• Maintain excellent office aesthetic (ex. liaise with cleaning company, water plants, oversee team cleaning, etc.)
• Support with less frequent administrative tasks, as needed (ex. scheduling maintenance, ordering/replacing furniture or equipment, etc.)

Qualifications

• A commitment to supporting a team that is genuinely passionate for crafting world class hospitality experiences
• Relationship driven
• Ability to take direction and absorb information quickly
• High level of active listening skills and strong client service skills
• Outstanding attention to detail
• Positive team building and motivational skills
• Self-starter with ability to proactively problem solve, take initiative and work independently
• Excellent organizational and time management skills
• Comfortable with multitasking in a deadline-driven environment
• Skilled at, and enjoy, interacting with a broad spectrum of people
• Excellent verbal and written communication skills
• High level of professionalism, communication and presence

Education and Experience

• Bachelor's Degree, or equivalent. A combination of practical experience and education will be considered as an alternative
  • Experience in an Accounting support role is required
  • Hospitality front of house or back of house experience a plus
• Prior experience with billing, accounts receivable, or liaison work between departments and corporate accounting teams is strongly preferred.
• Fluent in English speaking, writing and comprehension
• Proficiency in Dynamics 365 or similar accounting software and Microsoft CE or similar CRM platform is a plus
• Proficiency with Microsoft Office (Outlook, Word, PowerPoint and Excel)
• Proficiency with desktop publishing softwares (Canva, InDesign, etc.) a plus