Description

Overview

Emerald Bay Club and Homeowners Association is seeking a high-caliber General Manager/COO to lead our premier gated community and private club. Located on the shores of Lake Palestine in East Texas, Emerald Bay is a member-centric community established in 1971 that values its rich traditions while striving for operational excellence. The ideal candidate will be a visionary leader capable of elevating the member experience from "well-run" to exceptional.

Experience Required

• Experience: 8-12+ years of progressive leadership in private clubs or high-end Prior General Manager, COO, or equivalent senior leadership experience required.
• Education: Degree in Hospitality Management, Business, or related field preferred.
• Prior Certifications: CCM, CCE, or PGA certifications are preferred or in CMCA a plus.
• Leadership: High emotional intelligence and political acumen suited for a member-governed environment.
• HOA Management: Prior HOA management experience is considered a plus.

Essential Responsibilities

Strategic Leadership & Governance

• Partner with the Board to develop and execute the long-range strategic plan and annual business strategy.
• Build trust through transparency, sound judgment, and consistent communication with members.
• Ensure alignment between governance priorities and operational execution across all areas.

Operational Excellence & Member Experience

• Establish and enforce high service standards across all departments including Golf, F&B, and Security.
• Foster a culture of accountability and professionalism, acting as the visible ambassador of the community.
• Identify opportunities to elevate the Club/HOA experience and oversee capital planning initiatives.
• Establish credibility and trust with the Board, community, and staff.
• Align the leadership team around clear performance standards and expectations.
• Identify key opportunities and implement measurable improvements in service consistency.
• Demonstrate sustained improvement in member satisfaction and engagement.
• Develop a cohesive, high-performing leadership team.

Financial Stewardship

• Lead the development and management of operating and capital budgets for both the club and hoa.
• Maintain strong financial discipline while supporting a high-quality member experience.
• Successfully execute strategic and capital initiatives.

Benefits

The Club offers a competitive and comprehensive compensation package commensurate with experience, including:

Base salary aligned with top-tier market candidates

Performance-based incentive compensation

Health, dental, vision, and life benefits

Paid time off

Golf privileges

Professional development and association support

Cell phone

Simple IRA with employer match after one year

Relocation assitance {negotiable}