Description

Key Responsibilities
 

As the HOA General Manager, you will be responsible for:

        Overseeing the day-to-day operations and administration of the Association

        Supervising staff members, setting expectations, supporting performance, and fostering a positive and professional work environment

        Developing, managing, and monitoring the annual operating budget

        Reviewing financial reports, tracking expenses, supporting reserve planning, and overseeing financial operations in coordination with accounting   professionals and the Board

        Collaborating closely with the Board of Directors and attending Board meetings, annual meetings, and other Association meetings as needed

        Preparing management reports, meeting materials, action items, and operational updates for the Board

        Implementing policies, procedures, and Board directives to maintain and enhance the appearance, safety, value, and overall quality of the community

        Overseeing maintenance, repairs, inspections, and improvement projects for common areas, amenities, facilities, and Association assets

        Managing vendor relationships, soliciting proposals, negotiating contracts, monitoring performance, and ensuring contractual obligations are met

        Facilitating clear, professional, and timely communication with residents, homeowners, vendors, staff, and Board members

        Responding to resident inquiries, concerns, complaints, and service requests while maintaining a high level of resident satisfaction

        Enforcing community rules, architectural standards, covenants, and regulations in a fair, consistent, and well-documented manner

        Supporting architectural review, compliance processes, violation notices, hearings, and follow-up inspections as applicable

        Planning, coordinating, and supporting community events that foster engagement and a sense of belonging among residents

        Identifying operational, financial, safety, compliance, vendor, and risk-related issues and escalating them appropriately to the Board

        Maintaining Association records, contracts, policies, meeting materials, and other official documentation

Required Qualifications
 

To excel in this role, candidates must possess the following qualifications:

        Proven experience in a leadership role at an HOA

        Strong knowledge of HOA operations, governing documents, bylaws, covenants, architectural standards, rules and regulations, and applicable community association laws

        Demonstrated experience working with an HOA Board of Directors

        Solid financial management skills, including budgeting, financial analysis, reserve-related planning, invoice review, and financial reporting

        Strong vendor management and contract negotiation experience

        Experience supervising staff and managing performance in a professional environment

        Excellent interpersonal, verbal, and written communication skills

        Ability to build and maintain positive working relationships with residents, homeowners, Board members, staff, vendors, and professional advisors

        Strong conflict resolution, diplomacy, and customer service skills

        Exceptional organizational skills with the ability to prioritize multiple tasks, deadlines, projects, and resident issues

        Proficiency with association management platforms

        Ability to attend evening Board meetings, annual meetings, committee meetings, and community events as needed

Preferred Qualifications
        CMCA and/or AMS designation required PCAM designation preferred

        Experience managing a large-scale, master-planned, or amenity-rich community

        Experience with reserve studies, capital improvement projects, insurance renewals, audits, and risk management

        Familiarity with community security, landscaping, recreational amenities, pools, clubhouses, parking, stormwater systems, or other common-area infrastructure

        Experience developing homeowner communications, newsletters, policy updates, and community notices

Core Competencies
 

The ideal candidate will demonstrate:

        Professional judgment and discretion

        Strong leadership and accountability

        Financial and operational discipline

        Excellent communication and follow-through

        Fair and consistent rule enforcement

        Resident-focused service orientation

        Conflict resolution and problem-solving ability

        Attention to detail and strong documentation practices

        Ability to work independently while effectively partnering with the Board

Requirements

CMCA or AMS designation required. 

PCAM designation preferred.