Description
GENERAL POSITION DESCRIPTION
The Home Preservation Coordinator provides direct client support to homeowners in Habitat’s Home Repair program. This role supports targeted outreach, guides applicants through the selection process, and ensures homeowners complete all program requirements on time.
The coordinator builds strong, trusting relationships with community members, applicants, staff, and volunteers to meet program goals, ensure regulatory compliance, and deliver a positive client experience. The role also supports grant-related activities, including collecting client documentation, tracking outcomes, and assisting with reporting to ensure grant requirements are met. Over time, the position will expand to support all Home Preservation programs.
The following reflects the organization’s definition of essential functions for the job but does not restrict the tasks that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
CORE RESPONSIBILITIES
Program Marketing Outreach
Uphold Habitat Metro Denver’s commitment to Affirmatively Furthering Fair Housing, the Fair Housing Act, Equal Credit Opportunity Act and Habitat Metro Denver’s Inclusivity goals.
Educate community members on home repair program eligibility, requirements, and application steps to ensure an accessible and supportive applicant experience.
Conduct outreach by attending and representing the organization at community events and partner activities.
Maintain accurate applicant data in appropriate databases and ensure applications are processed efficiently and on time.
Manage incoming phone calls and walk in inquiries from prospective program applicants, providing clear and timely information.
Collaborate with the Marketing department to develop outreach materials, maintain housing program webpages, and strengthen relationships with nonprofits, businesses, employers, and community groups.
Coordinate, prepare, and lead Home Repair Program information sessions to inform and engage potential applicants.
Assist with special projects and other associated duties as required to help fulfill our mission in alignment with our Cultural Blueprint values.
Program
Ensure homeowners have a comprehensive understanding of partnership requirements by facilitating meetings, maintaining ongoing communication, formalizing agreements, and documenting all interactions.
Schedule and conduct Home Preservation partnership meetings with homeowners.
Track and monitor homeowner program requirements, including sweat equity and educational components, to ensure timely completion.
Recruit, train, and support Homeowner Services Core Volunteers in collaboration with the Volunteer Department to meet program needs.
Work with leadership to review, update, and develop Home Preservation policies and procedures as needed.
Report on program metrics and demographics, providing insights to leadership to inform program outcomes and continuous improvement efforts.
Manage documentation and processes to ensure clear home titles at the conclusion of agreement periods.
Handle phone and walk in inquiries from prospective applicants and serve as the department’s primary Spanish language point of contact.
Assist program staff with contractor and vendor invoicing by collecting, reviewing, and organizing invoices and supporting accounting documentation.
Grant and Loan Coordination
Provide administrative and operational support for government grants and funding partnerships by organizing data, assembling required materials, and supporting timely submission of complete and accurate applications.
Assist Resource Development team providing program details and preparing summaries for grant submissions.
Support grant reimbursement and draw processes by collecting invoices, reviewing documentation, preparing draft reimbursement packages, and routing materials for approval.
Provide administrative and operational support for AMS and partner loans by assembling required information and data to meet submission deadlines for complete loan applications.
Work directly with homeowners to ensure a smooth and timely transition from the Home Preservation team to AMS during the loan process.
Requirements
KNOWLEDGE, SKILLS & ABILITIES
Demonstrate energy and passion for Habitat’s mission, values, and integrity in all aspects of the position with a strong desire to engage others in the organization’s work.
The ability to effectively and compassionately speak, read, write and understand Spanish and English is required.
Ability to speak honestly with applicants that are not qualified for housing programs and create channels to foster reapplication; and provide resources and referrals for those in dire housing situations.
Proficient with Microsoft Office, databases and ability to learn as needed of the job and available technology evolves.
Excellent oral and written communication skills. Able to adapt to communication styles and communicate clearly and effectively across diverse audiences.
Ability to manage multiple projects simultaneously.
Comfortable with public speaking.
Comfortable working independently with proven ability to work well with others in a team environment.
EXPERIENCE
Experience (work, volunteer, and/or education) to demonstrate an understanding of short-term and long-term program / project management.
Minimum 2 year of experience in an applicable setting such as social services, housing, and/or nonprofit management preferred.
Minimum 1 year of volunteer management experience preferred.
Multimedia and culturally relevant marketing experience preferred.
Fluency in spoken and written Spanish and English is required. Other languages are a plus.
