Description
Reliant Air Conditioning is seeking an experienced HVAC Technical Training Manager to lead and expand our state-of-the-art training academy in Irving, Texas. This role is critical to developing the next generation of HVAC professionals while elevating the technical and customer service capabilities of our existing workforce.
As the leader of our training programs, you will be responsible for leading, delivering, and continuously enhancing technical training programs that prepare entry-level technicians for successful field careers while supporting the ongoing development of experienced technicians across the organization.
At the center of this role is Reliant’s Hero Tech Academy, our intensive hands-on technician development program designed specifically for individuals new to the HVAC industry. Whether a student enters with no experience or limited experience, the Academy equips them with the technical skills, field readiness, and customer communication capabilities needed to succeed in residential HVAC.
The program is built around practical application, with approximately 70% of training focused on hands-on learning and field readiness, ensuring graduates develop strong troubleshooting, maintenance, repair, and customer service skills before entering the field.
In addition to leading the Academy, this role partners with operational leaders to support technician career progression, identify skill gaps, and ensure our workforce remains prepared for continued growth.
Why Reliant Air Conditioning?
Since 1983, Reliant Air Conditioning has built a reputation for delivering exceptional service while doing what’s right for our customers. Our customer-first, no-gimmicks approach has made us a trusted name across the DFW Metroplex.
At Reliant, we have redefined what it means to build a career in HVAC by offering:
Customer-First Commitment — We prioritize doing what is right for the customer, creating trust and long-term relationships.
Stability & Growth — We provide year-round work in an industry often driven by seasonal demand.
Career Development — We invest heavily in the personal and professional growth of our employees.
Our facility provides access to one of the most advanced hands-on training environments in the region. This state-of-the-art training facility includes:
A modern classroom equipped with advanced audio and video technology for interactive instruction
A dedicated electrical lab featuring training boards designed for real-world troubleshooting
A technical lab with more than 20 modern HVAC systems for hands-on training
These systems represent a wide range of equipment types, efficiencies, and control technologies—from standard single-stage systems to multi-stage, variable-speed, and fully communicating equipment.
This allows students to train on the same types of systems they will encounter in the field while providing instructors the resources to teach both foundational concepts and advanced diagnostics in a highly practical environment.
Essential Responsibilities
Academy Leadership
Lead and oversee Reliant’s Hero Tech Academy, our flagship technician development program for entry-level HVAC talent.
Deliver classroom, lab, and hands-on field instruction to prepare students for successful transition into technician roles.
Teach both HVAC technical fundamentals and customer communication skills essential for in-home service success.
Evaluate student progress through assessments, field observation, coaching, and performance feedback.
Ensure graduates are fully prepared to perform maintenance, identify repair opportunities, communicate effectively with homeowners, and deliver exceptional customer experiences.
Technician Development
Conduct regular training sessions and workshops for Service, Maintenance, and Installation Technicians.
Deliver training focused on diagnostics, repair techniques, communication, and customer service.
Identify technical and soft-skill gaps and provide coaching to support technician growth and performance.
Support certification and ongoing career development initiatives.
Training Program Execution & Continuous Improvement
Deliver training content, materials, and hands-on instruction aligned with company standards and operational goals.
Partner with leadership to provide feedback and recommendations for ongoing improvements to training materials and program effectiveness.
Ensure training remains aligned with industry best practices, manufacturer updates, and emerging HVAC technologies.
Measure training effectiveness through technician performance, retention, development, and operational outcomes.
Maintain training documentation and reporting metrics.
Workforce Development
Partner with leadership to support technician career progression and internal development pathways.
Support succession planning and technician advancement initiatives.
Assist with candidate evaluations and Academy selection processes.
Promote a culture of continuous learning and development throughout the organization.
Facility & Resource Management
Manage training equipment, inventory, tools, and learning resources.
Ensure training labs and facilities remain organized, safe, and fully operational.
Manage training resources and recommend strategic investments to improve program effectiveness.
Requirements
Required
Minimum 7 years of residential HVAC experience in service, maintenance, installation, or technical leadership.
Previous experience in training, teaching, coaching, or mentoring others.
Strong understanding of HVAC systems, diagnostics, maintenance, and repair.
Excellent communication, presentation, and leadership skills.
Strong organizational and project management capabilities.
Ability to engage and develop adult learners with varying levels of experience.
Preferred
10+ years of HVAC industry experience
Experience in technical instruction, workforce development, or apprenticeship programs
EPA Certification
NATE Certification
Associate degree, technical degree, or equivalent field experience
